Coach Help-FAQ

1.Q:How do I place an order on your website?

   A:The selection of goods - Add to Cart - click "check out" button - fill in the information distribution - Choose shipping method - choose methods of payment - Order Confirmation

2.Q:Why are our prices so low?

   A:Our Coach Bags are directly from factory with high quality and original package. and sale online without paying the cost of our physical store. Therefore we don’t need to pay the taxes and cooperate with the several big transportation companies. We can provide you the preferential price and free shipping. So our prices are lowest in the market.

3.Q:Do you accept Paypal payment?

   A:Yes. We accept Credit Card and Paypal.

4.Q:How much is the shipping fee of www.onlinebagusa.com?

    A:$10 on all items and no sales taxe. Start with $120 products with Free Shipping.

5.Q: Which website can I login to track my order ?

   A: Please visit: http://www.usps.com/shipping/trackandconfirm.htm

6.Q:If I purchase your products in quantities,can I get your wholesale prices?

   A: Of course. We offer our products to shops and retailers all over the world and also we help many our customers to start their own business .We will share our shopping experience and provide our high quality service .For more details,you can contact us.

7.Q: I am trying to view my order, but I can not log into my account?

   A: Make sure you are using the correct email address used to create the account. If you

have forgotten your password, you would be able to recover that information with our

Password Recovery function.

8.Q: I made a mistake with my order, how should I change it?
   A: Please feel free to contact us as soon as possible.We will correct it for you.

9.Q: Is your store a retail store?

   A: No retail locations. We are currently only an online Coach Outlet Store with office and warehouse.

10.Q: When will I get ordered product? 

     A: The average shipping time for your Order is 7 to 10 business days, but please allow up to 2 weeks for delivery due to third-party delivery service.

11.Q: Is my personal information safe?
     A: Yes,the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

12.Q: Are all your items in stock?

     A:Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.